t ID Signsystems we incorporate “evidence-based design” in everything we design, and believe it is particularly vital in the realm of health care facilities. Acquired data supports that there are therapeutic benefits to the display of patient information in an organized and clear manner and that is what we provide with our patented, customizable Communication Boards. Patients and their families have consistently expressed appreciation for having their personal data organized and available to them at a glance.
Check out IDS’ 9 Tips for Better Patient Communication below and learn how you can enhance patient satisfaction through the use of our line of Communication Boards.
1. Simplicity is Key to Maintaining Transparency
Your Patient Communication Boards must convey information in a clear, easy to understand format. Keep it simple and use terminology everyone can understand – not just medical professionals. Remember that your audience has varied reading levels, a limited medical vocabulary, and may not be fluent in English.
2. Establish Your Unique System
Every healthcare facility operates on systems. Your Communication Boards should adhere to a system which reflects the philosophy, style, and brand identity of your facility. Strive for clarity and consistency in how you structure the information, but stay true to your organization’s uniqueness.
3. Utilize Visual Cues and Colors
Eliminate misinterpretation or communication errors through use of clear, understandable visual cues and appropriate colors. By employing universal symbols everyone can relate to – such as the Fall Risk icon, you will also overcome language barriers. Once more, simplicity is essential.
4. Maintain Your Focus on Patient Satisfaction
The enhanced transparency offered by the wise use of Communication Boards promotes open communication between staff, patients, and loved ones. Your commitment to a clear, visually appealing, relatable display of information will likely result in improved patient satisfaction scores.
5. Be Consistent with Your Branding
Your healthcare facility has a unique brand, image and message. Consistency is the key to excellent communication, and your Communication Boards should reflect your facility’s identity through use of graphics, colors and terminology. ID Signsystems’ patented Communication Boards are designed to be fully customized to fit your individual branding guidelines.
6. Anticipate Change and Potential Expansion
Your facility’s needs will undoubtedly change and grow, and whatever communication device you choose will need to be flexible enough to easily adapt. ID Signsystems’ Communication Boards are able to evolve and adapt to keep pace with changes to procedures and any other changes you experience over time. New inserts can be provided for much less than a whole new system and boards can easily be relocated if necessary.
7. Information Must Be Beneficial
To enjoy the full benefits of your Patient Communication Boards it is vitally important to convey information which will benefit staff, patients, and their loved ones. Make sure that the information displayed is relevant, easy to understand, and beneficial to all. Use of proper information can have a therapeutic value, so develop guidelines of consistency and maintain a focus on patient needs.
8. Make Full Use of Customization Features
The ID Signsystems’ Communication Boards are structured with customized fields to fit your needs. We will work hand-in-hand with you to develop all components; including text fields, graphics, photos and colors. By involving yourself in establishing the modifications, you will reap the benefits from a product tailored to your unique requirements.
9. Speak to Patients in Their Language
With our fully customizable Communication Board system, you can include two languages side by side on the insert for easy communication between patient and staff or, include multiple inserts in various languages for mutilingual populations. Letting your boards speak to patients in their own language removes another barrier to creating the best environment for your patients’ satisfaction.
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